Publication
Royal Customer Magazine
Eswatini’s premier publication dedicated to customer experience excellence. Thought leadership, case studies, industry trends, and insights — published quarterly.
◆ Featured Article
International Recognition
ECxP Leadership Receives International Recognition at 2026 Clevenard Global Awards
“Affirming Eswatini’s growing voice in customer experience leadership on the international stage.”
Dr. Oliver Museka, DBA, Executive Secretary of ECxP, has been selected to receive the Global Excellence in Customer Experience Leadership & Service Transformation Award at the Clevenard Open Project 2026 in Alicante, Spain — affirming ECxP’s growing influence on the international stage and the professionalism of customer experience practice in Eswatini.
Leadership SpotlightGlobal Recognition2026 Awards
2026 Global Excellence Award
Clevenard Open Project — Alicante, Spain · Customer Experience Leadership & Service Transformation
Current Issue
Issue Q2 2026
Our Q2 2026 issue explores the future of customer experience in Eswatini — from digital transformation in financial services to the human skills that will define the next generation of CX professionals.
In This Issue
- Feature: CX in the Age of Digital Banking
- Leadership: Building CX Teams That Last
- Research: CX Index 2026: Key Findings
- Spotlight: Member Story: Driving Change
Distributed quarterly to ECxP members, partners, and CX leaders across southern Africa.
Past Issues
Issue Archive
Browse previous editions of the Royal Customer Magazine — available as free digital downloads for ECxP members.
Q4 2025
CX Excellence Awards Special Edition
2025 Customer Service Excellence Awards coverage.
Q3 2025
Digital Transformation in Eswatini
Navigating the shift to digital-first service.
Q1 2025
CX Leadership Forum Insights
Key takeaways from ECxP's inaugural leadership roundtable.
About the Publication
About Royal Customer Magazine
The Royal Customer Magazine is ECxP’s flagship publication — a platform for practitioners, leaders, academics, and organisations to share knowledge, celebrate excellence, and advance the CX profession across Eswatini and the wider region.
Reach
5,000+
Readers per issue across Eswatini and southern Africa
Frequency
Quarterly
Published 4 times per year — March, June, September, December
Distribution
Regional
Distributed to ECxP members, corporate partners, and CX leaders
Content
Expert-led
Written by practitioners, academics, and thought leaders
Advertising
Advertise With Us
Reach Eswatini’s most engaged CX audience — senior practitioners, organisational leaders, and CX decision-makers across the region.
Back Cover
Premium full-page back cover — maximum visibility across all distributed copies.
Full Page Ad
Full-page interior placement in the opening editorial section.
Half Page Ad
Half-page advertisement for event announcements and brand awareness.
Sponsored Article
600–800 word branded thought leadership piece by or with your organisation.
Request a media pack or discuss a custom advertising package with the ECxP team.