ECxP Events
Events That Define the Industry
ECxP’s signature events set the national agenda for customer experience excellence — bringing together practitioners, leaders, and organisations from across Eswatini and beyond.
Flagship Events
Our Signature Events
Five flagship programmes that drive the national conversation on customer experience — and create real professional development opportunities for CX practitioners.
October
Customer Service Week Launch
An annual national celebration of CX excellence, uniting organisations and practitioners across all sectors.
April
Annual CX Conference
The premier CX thought leadership event — bringing global experts, speakers, and practitioners together.
April
Customer Service Excellence Awards
Recognising outstanding achievements in customer experience delivery across Eswatini.
Rolling
CX Index
Eswatini's national benchmark — measuring and tracking CX maturity, trends, and progress across industries.
March
Benchmarking Tour
An immersive journey exploring CX best practices at leading local and international organisations.
Upcoming Events
What's On
Register for upcoming ECxP events, workshops, and professional development programmes.
No Events Currently Scheduled
There are currently no upcoming events listed. Please check back soon for updates, or contact ECxP for upcoming programmes and partnership opportunities.
Contact ECxPCalendar
Annual Calendar 2026
Plan your year with ECxP flagship events and professional development opportunities.
JUN
11
Winter School
A hands-on CX masterclass designed for small business owners and entrepreneurs looking to elevate their customer experience.
JUL
13–16
Kenya CX Exchange Program
A cross-border learning exchange with Kenyan banking and finance sector CX practitioners — insights, benchmarking, and collaboration.
AUG
2026
CX Leadership Breakfast
An executive breakfast for senior CX leaders, featuring the official launch of the 2026 Awards theme and sector recognition criteria.
SEP
2026
Secretaries Day
Celebrating the vital role of administrative professionals in delivering exceptional customer experiences across every sector.
OCT
6
Customer Service Week Launch
The national launch of Customer Service Week — uniting organisations across all sectors of Eswatini in a celebration of service excellence.
OCT
2026
CX Conference Eswatini
The premier thought leadership event for CX professionals — bringing global insights, expert speakers, and local impact together.
OCT
2026
Awards Ceremony
Recognising outstanding achievements in customer experience delivery across organisations and individuals in Eswatini.
NOV
2026
CX in Hospitality
A focused programme exploring service excellence and guest experience best practices within the hospitality and tourism sectors.
Get Involved
Ready to Attend or Sponsor?
Whether you’re a practitioner looking to grow, an organisation wanting to showcase your brand, or a speaker with insights to share — ECxP events are the platform for you.