About ECxP
Eswatini's Premier Customer Experience Body
The official voice of customer experience in Eswatini — uniting practitioners, organisations, and leaders around a shared vision of service excellence.
Who We Are
Championing Customer Experience Excellence Since 2016
The Eswatini Customer Experience Practitioners (ECxP) is the Kingdom’s premier professional body dedicated to championing the Customer Experience profession. We unite CX leaders, practitioners, academics, and organisations to drive a culture of service excellence.
Founded in 2016, ECxP has grown into a national movement — advocating for CX standards, delivering professional development programmes, recognising excellence, and connecting practitioners with global networks.
Through our flagship events, publications, research, and partnerships, we set the benchmark for customer experience across the Kingdom of Eswatini.
Our Foundation
Driven by Purpose. Guided by Values.
MISSION
MISSION
To advocate for the Customer Experience profession and drive CX standards, education, and professional development across Eswatini.
VISION
VISION
To be the leading voice and catalyst for world-class customer experience practices, transforming organisations and enriching lives.
MOTTO
MOTTO
Promoting a culture of service excellence in Eswatini.
Our Leadership
Founding Members
ECxP is governed by an elected board of committed CX professionals dedicated to advancing the profession across Eswatini.
Dr. Oliver Museka
Visionary & Founder · F-ECxP · Executive Secretary
Founder and Executive Secretary of ECxP. Dr. Museka's pioneering vision established ECxP as Eswatini's premier customer experience professional body, uniting practitioners around a shared mission of service excellence.
Mrs Nonhlanhla Dlamini
F-ECxP · Founding Member
Founding member of ECxP, instrumental in shaping the Association's founding values and its mission to elevate customer experience across Eswatini.
Mr Madoda Mngomezulu
F-ECxP · Founding Member
Founding member of ECxP, contributing to the growth and establishment of the customer experience profession across the Kingdom of Eswatini.
Mr Bongani Mdluli
F-ECxP · Founding Member
Founding member of ECxP, dedicated to advancing professional standards in customer experience throughout Eswatini.
Mr Jino Nkambule
F-ECxP · Founding Member
Founding member of ECxP, passionate about driving CX best practices and professional development across all sectors in Eswatini.
Our Story
From an Idea to a National Movement
From a national idea to a movement advancing customer experience excellence across every sector in Eswatini.
2016
Foundation
ECxP is established to champion customer experience across Eswatini, uniting professionals around a shared vision of service excellence.
2017
Community Building
Professionals and partners join our growing CX community, forming the foundation of advocacy and education.
2019
Industry Recognition
Awards and events begin recognising outstanding service excellence, elevating the CX profession nationally.
2020
Knowledge Growth
Strategic partnerships with global CX leadership organisations accelerate member development and international exposure.
Today
National Movement
ECxP continues driving CX practice across Eswatini, growing its community and deepening its national impact.
International Recognition
Our Leadership on the World Stage
ECxP’s leadership continues to receive recognition beyond Eswatini’s borders. Dr. Oliver Museka, DBA — our Executive Secretary — has been selected for the Global Excellence in Customer Experience Leadership & Service Transformation Award at the 2026 Clevenard Global Awards in Alicante, Spain. This international recognition reflects the quality of advocacy, professionalism, and impact that ECxP stands for — and the growing relevance of Eswatini’s CX movement on the world stage.
2026 Award
Global Excellence in
CX Leadership &
Service Transformation
Clevenard Global Awards
Alicante, Spain · 30 Aug 2026
Get Involved
Be Part of the Movement
Join a growing community of CX leaders, professionals, and organisations shaping the future of customer experience in Eswatini.